Service

Technical service items:

Pre-sales Services:
1) To guide to choose more proper product types.
2) To send an engineer to program fields and design the best scheme on the spot.
3) To design and make the products according to the special demands.

Services During Sales:
1) To arrange strict examinations before the product is delivered.
2) To deliver products according to the contract.

After-sales Services:
1) To send an engineer to guide to install and trial-run the machines on the spot.
2) To debug and trial-run the machines.
3) To train operator on the spot.
4) One or two engineers can help the customer to operate the equipment for one month after installation until the buyer is satisfied.
5) If any problem occurred in the production, we would give the definite solution in 24 hours, and if is necessary, we will go to the customers as soon as possible.

Warranty:
1) The warranty will remain valid for 18 months from the date of delivery or 12 months from the date of machine running whichever is earlier.
2) Spare parts and human-made accidents are not included in the warranty.
3) We will replace any parts if found defective at free of cost in the warranty
4) We will provide life-long maintenance services and supply spare parts at cost price.

Terms Of Installation And Commissioning：
1) We shall send skilled technicians to provide technical service on site.
2) We shall provide technical training to Buyer’s technicians.
3) Buyer is responsible for the technicians’visa,tickets,salary,room and board during installation &commissioning of the machine.